SHIPPING
Luminous. offers fast and reliable shipping options across the world. Please note the below shipping times are an estimated guide only. Online orders are not processed over weekends or public holidays. Due to high order volume from our recent collection drop there may be minor delays with dispatching your order from our usual timeframes. We appreciate your patience and please know that our team is working overtime to ensure the backlog is minimal and that we will dispatch your order soon.
PROCESSING
Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, our products are all handmade with love and attention to details. At this time, please expect your order to ship out in 3-5 business days.
DELIVERY
| COUNTRY | STANDARD | EXPEDITED |
| United States | 8-12 Business days | 4-8 Business days |
| United Kingdom | 6-10 Business days | 6 Business days |
| Canada | 10-15 Business days | 8-12 Business days |
| Australia | 10-15 Business days | 8-12 Business days |
| France | 6-10 Business days | 8 Business days |
| Spain | 8-12 Business days | 8 Business days |
| Italy | 8-12 Business days | 8 Business days |
| Germany | 8-12 Business days | 5-8 Business days |
| Switzerland | 8-12 Business days | 5-8 Business days |
| Netherlands | 8-12 Business days | 5-8 Business days |
| Hong Kong | 3-5 Business days | N/A |
| Taiwan | 4-6 Business days | N/A |
| Rest of the world | 10-15 Business days | 8-12 Business days |
- Standard Shipping $9
- Expedited Shipping $19 (Optional)
Read the full version of our shipping policies here >>
RETURNS
RETURN POLICY
- Items must be returned within 30 days from the delivery date.
- All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
- We do not offer refunds for change of mind or incorrect sizing.
- Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Luminous Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
- Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
- Luminous is not responsible for return shipping costs.
- We do not issue store credit or refund on original shipping charges.
Read the full terms & conditions of our Returns Policy here >>
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