Luminous. offers fast and reliable shipping options across the world. Please note the below shipping times are an estimated guide only. Online orders are not processed over weekends or public holidays. Due to high order volume from our recent collection drop there may be minor delays with dispatching your order from our usual timeframes. We appreciate your patience and please know that our team is working overtime to ensure the backlog is minimal and that we will dispatch your order soon.

PROCESSING

Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, our products are all handmade with love and attention to details. At this time, please expect your order to ship out in 3-5 business days.

DELIVERY

• Standard Shipping $9
• Expedited Shipping $19 (Optional)

 ORDER TRACKING

Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number. You will be sent a unique tracking code for your package that can be tracked online. Please allow up to 48 hours between Monday to Friday for your tracking number Via email. If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.
CUSTOM DUTIES & TAXES ON INTERNATIONAL ORDERS:

Customers can be charged for buying & importing products into their country. In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order. Please note, Luminous. does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. 

PRE ORDERS

If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately.  Please note, pre-orders cannot be cancelled once made. 

RETURN TO SENDER

Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us.  To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details. 

DELAYS & LOST IN TRANSIT

Unfortunately, Luminous. are not held responsible for lost or stolen packages or delays in transit. Luminous. does NOT take any responsibility of an order once delivered and confirmed delivered by tracking.  There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays.  Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us via email at Support@Luminousxx.com Disclaimer: These policies are verified for Luminousxx.com and able to be used against any claim. Please make sure to read these policies before placing your order claim. Please make sure to read these policies before placing your order.